The “Contact Customers” section in the platform is designed to facilitate direct communication with customers via different channels. Here’s a breakdown of the available features and how they work:

– Message Type

This section allows you to choose the method of communication you want to use to contact the customers. The available options are:

1. Push: Sends a push notification to the customer’s app.
2. Email: Sends an email to the customer’s email address.
3. SMS: Sends a text message to the customer’s phone number.
4. SMS and Push: Sends both a push notification and an SMS.

– Send Push/Email/SMS

After selecting the desired message type, follow these steps to send your message:

1. To (Recipient Selection):

• Custom CSV: Allows you to upload a custom CSV file containing the list of customers you want to contact. The file should include necessary customer details like Customer ID, Customer Name, and Contact Information (email or phone number depending on the message type).

• Choose CSV: This option enables you to browse and upload the CSV file that you want to use for sending messages.

• Download Sample CSV: Provides a sample CSV file that can be downloaded. This sample CSV will include the required format and fields, ensuring your CSV is correctly formatted for the platform.

2. Message:

• There is a text box where you can enter the message you wish to send to the selected customers. The “Count” indicator will show the number of characters used.

3. Send:

• Once all the details are filled out, click the “Send” button to dispatch your message to the selected customers.